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Program on how to multiply your sales through rendering distinguished services to your clients
Learn simple, albeit effective, techniques to make a big difference
Objectives of the program:
This program aims at providing participants (those who deal with clients whether in the field of selling, reception or maintenance) with skills needed to render unique services, gain clients' satisfaction and allay their concern
Contents of the program:
dot What are characteristics of the distinguished services and their 
providers?
dot Positive and negative aspects of the process of rendering of 
services.
dot How could you identify and gauge the level of clients' satisfaction?
dot If you have the willingness to render distinguished services to 
your clients  do those things.
dot Major fundamentals of the rendering of services and and how to 
successfully surmount them.
dot 50 simple, albeit effective, techniques applied to make a big 
difference when rendering distinguished services to your clients.
dot 10 reasons that aroused clients' wrath avoid them.
dot Your clients' 10 claims  that you should meet them.
dot The ten recommended methods applied to allay clients concern.
dot 10 mechanisms- at clients' service.
dot The ten expectations of a client when a problem emerged.
dot Types of clients and how could we deal with them?
dot Types of clients' objections and how could you deal with them?
dot How can you best serve your clients?
Duration of the program and the proposed time for commencement:
The duration of the program is approximately (12) hours to be distributed over (3) days, 4 hours each day.